6/2/2023 0 Comments Cafe order managerIn many restaurants, training of any kind is low on the priority list. Meaning, it’s their job to oversee the wellbeing of all employees and ensure that they’re feeling safe, supported, and able to perform the basic functions of their role in the restaurant. Responding to online reviews (both positive and negative)Įstablishing and evaluating the menu pricing strategyīesides managing the restaurant's operations, restaurant managers are also people managers. Maintaining open and productive communication between the front and back of house Here are some common restaurant manager duties:Ĭhecking in that their experience is in line with (or exceeding) expectationsĮnsuring all staff are performing the basic functions of their role In our industry, restaurant managers really rule the roost. What Are The Duties of a Restaurant Manager? But before we get into the specifics around how to be a good restaurant manager, first things first: What do restaurant managers do exactly? Few restaurant managers are great from day one getting better at your job, any job, takes time, trial and error, and a commitment to professional growth. Every restaurant manager approaches it differently, adding their own personal flair to the role. Technically, there’s no right or wrong way to manage a restaurant. “I once worked with someone who had food poisoning and the manager wouldn’t let them go home because they were 'probably faking.'“ ![]() “I’ve had to work with the flu multiple times because I wasn’t allowed to call out,” says Lizzy. On the other hand, she's also had her fair share of experiences working for ill-equipped restaurant managers. After an incredibly stressful week juggling my senior year of college, a full-time internship, and a full-time job, a manager once let me cry in his office until I had let it all out, and then gave me the rest of the night off.” ![]() I’ve seen a manager physically step in between a server and an aggressive guest to protect the server from almost certain harm. ![]() Says former restaurant jack-of-all-trades, Lizzy Fitzgerald, of her experiences working alongside great restaurant managers, “I once watched a GM write a $300 check and hand to the server whose money had been stolen. Great managers motivate, appreciate, and inspire, while poor managers teach us what not to do and who not to be. Think back on the timeline of your professional career: If I were to ask you to name an amazing manager who had a substantial impact on your career, who comes to mind? Now, if I were to ask you to name the worst manager you’ve ever worked under, who would you pick? One of the cold, hard truths of running a business is that people don’t leave companies, they leave managers.
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